Privacy Policy

✅ BASIC BUSINESS DETAILS

Business Name: SPAI LTD

Business Address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Contact Email: [email protected]

Jurisdiction: United Kingdom

✅ DATA COLLECTION & USAGE

Types of Data Collected: user input, stored conversations (for improving AI), contact details, payment information

Purpose of Data Collection: to improve AI models, provide services, ensure marketing compliance, and deliver customer support

AI Usage: yes — SPAI LTD uses AI systems to process and analyze user data to enhance model performance and personalize services

Automated Decision-Making/Profiling: yes — limited automated processing is used for recommendations, responses, and personalization, but no decisions with legal or significant impact on users are made solely by automation

✅ THIRD-PARTY SERVICES

Services Used: Go High Level, OpenAI, Grok, Twilio

Statement: SPAI LTD works only with highly trusted and reputable third-party service providers that meet strict data protection and compliance standards.

International Data Transfers: yes — some third-party providers (e.g., OpenAI, Twilio) may process or store data in the United States or European Union, with appropriate safeguards under GDPR (such as Standard Contractual Clauses)

✅ DATA RETENTION & SECURITY

Data Retention: user data is retained as long as the user’s account remains active or until a deletion request is made

Security Measures: data encryption, secure servers, access control, and regular monitoring to prevent unauthorized access or data breaches

✅ USER RIGHTS & CONTROL

Recognized Rights: access, correction, deletion, data portability, and the right to opt out of marketing communications

How Users Exercise Rights: users can exercise their rights by contacting SPAI LTD via email at [email protected]

✅ CONTACT & OTHER DETAILS

Data from Minors: SPAI LTD does not knowingly collect or process data from individuals under 18 years of age

Cookies or Tracking Technologies: yes — functional and analytics cookies are used to enhance site functionality and measure usage

✅ OPTIONAL CLAUSES

AI Data Training Transparency — ✅ Yes

CCPA “Do Not Sell or Share My Personal Information” compliance — ✅ Yes

Cookie Consent Management — ✅ Yes